Privacy Policy

Effective Date: October 30, 2024

ReelOn (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access or use our platform and services. By using ReelOn, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information from you to provide and improve our services. This includes:

• 1.1 Personal Information
  • Account Information: When you sign up, we collect your name, email address, and other contact details.
  • Payment Information: For users subscribing to paid plans, we collect payment information via secure third-party payment processors.
  • Content Data: Any media files (e.g., videos, images) you upload to ReelOn for editing purposes.
• 1.2 Usage Data
  • Technical Data: We collect information about your device and browsing activities, including IP address, browser type, operating system, and pages visited on our site.
  • Cookies: We use cookies to track your interactions with ReelOn and improve user experience. You may disable cookies via your browser, but this may limit certain functionalities.

2. How We Use Your Information

We use your information for the following purposes:

• To Provide Services: Processing and editing your media files, customizing effects, and enabling AI-powered reel creation.
• To Improve User Experience: Analyzing usage data to enhance our platform’s functionality and to develop new features.
• To Communicate with You: Sending notifications, updates, and marketing emails regarding new features, offers, or promotions. You may opt out of marketing communications at any time.
• To Comply with Legal Obligations: Meeting legal requirements, resolving disputes, and enforcing our Terms of Service.

3. Sharing Your Information

We will not share or sell your personal information to third parties except as described in this Privacy Policy.

• Service Providers: We may share data with trusted third-party vendors and contractors who assist us in operating ReelOn and providing services, such as payment processors and hosting providers.
• Legal Requirements: We may disclose your information to comply with applicable laws, legal processes, or governmental requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity. You will be notified via email or a prominent notice on our website of any change in ownership or use of your personal information.

4. Data Security

ReelOn is committed to protecting your data through industry-standard security measures, including:

• Hosting on a Secure Virtual Private Cloud: ReelOn is hosted on a PCI-compliant Amazon Web Services (AWS) Virtual Private Cloud, providing a scalable and secure environment.
• Encryption and Access Control: We use role-based access control, data replication, and snapshotting for resiliency, and regular backup/restore testing for data reliability.
• Best Practices in Security: Our infrastructure includes a web application firewall, DDoS protection, and monitoring systems to detect and address security threats.

Despite these measures, please note that no data transmission or storage can be guaranteed as completely secure. We encourage you to take steps to protect your information when accessing ReelOn.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, unless otherwise required by law. User content (e.g., uploaded media files) is retained for as long as required to provide the service or as stated in our Terms of Service.

6. Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

• Access and Rectification: Request access to your data or ask for correction of inaccurate data.
• Deletion: Request deletion of your data, subject to legal or operational limitations.
• Objection and Restriction: Object to certain processing activities or request restrictions on how your data is processed.

To exercise any of these rights, please contact us at info@reelon.co.

7. Children’s Privacy

ReelOn is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we learn that a child under 13 has provided us with personal information, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will reflect the "Effective Date" above. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

ReelOn
Email: info@reelon.co
Website: https://reelon.co